🔏 Privacy & Data

oklv Privacy Policy — How We Handle Your Data

oklv is committed to protecting the privacy of every Bangladesh player. This policy explains what data we collect, why we collect it, and how we keep it safe.

Last updated: January 2026

Introduction

This Privacy Policy ("Policy") describes how oklv ("oklv", "we", "us", "our") collects, uses, stores, and protects personal information provided by users ("Player", "you") when accessing or using the oklv website and associated services at oklv.today. oklv takes data privacy seriously and is committed to handling all personal information responsibly, transparently, and securely.

By registering an account with oklv or continuing to use the platform after this Policy has been published, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the oklv platform and contact us to close your account.

Your data is yours: oklv does not sell personal data to third parties. Your information is used solely to operate, secure, and improve the oklv platform and your experience on it.

Privacy at a Glance

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256-bit SSL

All data in transit is encrypted using 256-bit SSL. Your connection to oklv is always secure.

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No Data Sales

oklv never sells, rents, or trades your personal data to external parties for marketing purposes.

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Right to Delete

You may request deletion of your personal data by contacting oklv support, subject to legal retention requirements.

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Transparent Use

We only use your data for purposes directly related to running your oklv account and delivering our services.

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Cookie Control

oklv uses essential and analytics cookies only. You can manage cookie preferences through your browser settings at any time.

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Contact Us

For any privacy-related enquiry, reach our data team at [email protected]. We respond within 24 hours.

1. Information We Collect

oklv collects personal information that is necessary to provide our services, verify player identities, process payments, and meet our legal and compliance obligations. We collect information in the following categories:

  • 1.1Registration information: your full legal name, date of birth, Bangladesh mobile number, and email address (if provided). This information is required to create and maintain your oklv account and to verify your age and identity.
  • 1.2KYC verification documents: copies of government-issued identification (such as your National ID card or passport) and proof of address, collected where KYC verification is required prior to processing a withdrawal or as part of a compliance review.
  • 1.3Transaction data: records of all deposits, withdrawals, bets placed, games played, bonus redemptions, and account balance changes. This data is retained for financial record-keeping and regulatory compliance purposes.
  • 1.4Device and technical data: your IP address, device type, operating system, browser type, and session timestamps. This information is collected automatically when you access the oklv platform and is used for security monitoring, fraud detection, and platform optimisation.
  • 1.5Communications data: records of your interactions with the oklv support team, including chat transcripts, email correspondence, and SMS messages sent to your registered mobile number. These records are retained to assist with dispute resolution and to maintain service quality.

2. How We Use Your Information

oklv uses personal data only for purposes that are directly connected to operating the platform and delivering a safe, fair, and reliable service to Bangladesh players. The specific purposes for which we process personal data are:

  • 2.1Account creation and management: to register your account, verify your identity and age, maintain your account profile, and process password resets and account update requests.
  • 2.2Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladesh bank transfers; to verify that payment methods belong to the registered account holder; and to maintain transaction records for accounting purposes.
  • 2.3Fraud prevention and security: to monitor account activity for signs of fraud, money laundering, identity theft, or other prohibited conduct; to detect and respond to suspicious login attempts; and to maintain the integrity and security of the platform.
  • 2.4Responsible gaming: to monitor for patterns of play that may indicate problem gambling; to deliver responsible gaming tools such as deposit limits, session timers, and self-exclusion; and to communicate with players who may need support in managing their gambling activity.
  • 2.5Customer support: to respond to support requests, complaints, and disputes; to investigate reported technical issues; and to maintain records of support interactions for quality assurance and dispute resolution purposes.
  • 2.6Platform improvement: to analyse aggregated, anonymised usage patterns to improve oklv's game library, payment flows, responsible gaming tools, and overall user experience. oklv does not use individual player data for platform improvement analytics — only anonymised aggregate data is used for this purpose.

oklv processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

  • 3.1Contractual necessity: processing that is required to fulfil our obligations under the oklv Terms and Conditions, including account registration, payment processing, and providing access to games.
  • 3.2Legal obligation: processing that is required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and responses to lawful requests from competent authorities.
  • 3.3Legitimate interests: processing carried out in oklv's legitimate business interests, including fraud detection and prevention, security monitoring, and responsible gaming oversight, where these interests are not overridden by your rights and interests.
  • 3.4Consent: where oklv processes data on the basis of your consent — for example, in relation to optional marketing communications — you have the right to withdraw that consent at any time by contacting the oklv support team at [email protected].

4. Sharing Your Information

oklv does not sell personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

  • 4.1Payment processors and mobile banking partners: oklv shares the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and our banking partners solely to process deposits and withdrawals. These providers process data only on oklv's instructions and are contractually prohibited from using it for any other purpose.
  • 4.2Game providers: oklv shares anonymised session identifiers with game providers (including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Spribe, and Ezugi) solely to enable game play and record game outcomes. Game providers do not receive your registration data, payment details, or KYC documents.
  • 4.3Regulatory and law enforcement authorities: oklv may disclose personal data to competent regulatory, law enforcement, or judicial authorities where required to do so by applicable law, valid court order, or lawful regulatory direction. oklv will, where legally permitted, notify the affected player prior to making such a disclosure.
  • 4.4Security and fraud prevention service providers: oklv may share device and technical data with third-party security services engaged to protect the platform from fraud, account takeover attacks, and other malicious activity. These providers act as data processors under written agreements with oklv and may not use the data for their own purposes.
Important: oklv never shares your personal data with advertisers, data brokers, social media platforms, or any third party for commercial marketing or profiling purposes.

5. Payment Data and Mobile Banking Privacy

oklv processes payment transactions through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you make a deposit or withdrawal, the relevant transaction is routed through the payment provider's own secure infrastructure. oklv never receives, stores, or has access to your bKash PIN, Nagad PIN, bank login credentials, or any equivalent authentication secret.

oklv retains records of deposit amounts, withdrawal amounts, and the payment method type (e.g. "bKash" or "Nagad") for each transaction. These records are stored securely and used only for account management, dispute resolution, and financial compliance purposes. Full mobile banking account numbers are masked in oklv's internal systems after transaction completion.

6. Cookies and Tracking Technologies

oklv uses cookies and similar tracking technologies on the platform. These are small data files stored on your device that help the platform function correctly and allow us to understand how players use the site. oklv uses the following categories of cookies:

  • 6.1Essential cookies: these cookies are necessary for the platform to function and cannot be disabled. They include session cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery, and cookies that remember your language preference. Without these cookies, oklv cannot operate correctly.
  • 6.2Analytics cookies: oklv uses anonymised analytics cookies to understand aggregate player behaviour on the platform — for example, which games are most popular, how long sessions last, and which pages are visited most frequently. This data is collected in aggregate form and cannot be used to identify individual players.
  • 6.3Managing cookies: you can control and delete cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the oklv platform, including your ability to remain logged in during a session. Disabling analytics cookies will not affect your ability to use the platform.

7. Data Retention

oklv retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. In practice, this means that account data and transaction records are retained for a minimum of five years following account closure to satisfy financial record-keeping requirements. KYC documents are retained for a minimum of five years following the date of the relevant KYC verification or the closure of the account, whichever is later.

When the retention period for any category of personal data expires, oklv will securely delete or anonymise that data in accordance with its internal data deletion procedures. Players may request early deletion of their data (subject to applicable legal retention requirements) by contacting the oklv support team at [email protected].

8. Your Privacy Rights

oklv respects your rights in relation to your personal data. The following rights are available to all oklv players in relation to the personal data oklv holds about them:

  • 8.1Right of access: you have the right to request a copy of the personal data oklv holds about you. oklv will provide this information within a reasonable time of receiving a valid access request, subject to verification of your identity.
  • 8.2Right to rectification: if any personal data oklv holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information (such as your email address) directly from your account settings; for corrections to identity or KYC data, please contact the oklv support team.
  • 8.3Right to erasure: subject to applicable legal retention requirements, you have the right to request that oklv delete your personal data. Requests for erasure will be assessed on a case-by-case basis. Where a legal retention obligation applies, oklv will explain why full erasure is not possible and will delete or anonymise the data as soon as the retention obligation expires.
  • 8.4Right to restrict processing: in certain circumstances — for example, where you contest the accuracy of personal data or where you have objected to processing — you have the right to request that oklv restrict its processing of your personal data while the matter is resolved.
  • 8.5Right to withdraw consent: where oklv processes your data on the basis of consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise any of the rights described above, please contact the oklv support team at [email protected]. oklv will acknowledge your request within 48 hours and aim to resolve it within 14 days. Complex requests may take longer, in which case oklv will inform you of the expected timeline.

9. Data Security

oklv implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls that limit internal access to personal data on a need-to-know basis, regular security assessments and penetration testing, and two-factor authentication for administrative access to oklv's internal systems.

While oklv takes all reasonable steps to protect your personal data, no internet-based transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your oklv account has been accessed without authorisation or that your personal data has been compromised, please contact oklv support immediately at [email protected].

10. Children and Underage Players

oklv is strictly for players aged 21 and above. oklv does not knowingly collect personal data from anyone under the age of 21. If oklv becomes aware that personal data belonging to a person under the age of 21 has been collected — including as a result of a fraudulent age declaration during registration — oklv will immediately close the relevant account, delete all associated personal data to the extent permitted by law, and forfeit any balance held in the account. If you are a parent or guardian and believe that a person under your care has registered with oklv, please contact our support team at [email protected] immediately.

11. Changes to This Privacy Policy

oklv reserves the right to update or revise this Privacy Policy at any time. Where a material change is made to this Policy, oklv will endeavour to notify registered players via the platform or by SMS to their registered Bangladesh mobile number. The revised Policy will be effective from the date it is published on the oklv platform.

Your continued use of the oklv platform after this Privacy Policy has been updated constitutes your acceptance of the revised Policy. oklv recommends that players review this Policy periodically. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.

12. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or oklv's handling of your personal data, please contact the oklv support and data team. Our team is available 24 hours a day, 7 days a week, and aims to respond to all privacy-related enquiries within 24 hours. All data-related requests (access, rectification, erasure, restriction) will be acknowledged within 48 hours and resolved within 14 days where possible.

Contact us by email at: [email protected]

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